Stock products can be returned within 90 days of purchase date and are subject to a moisture test prior to acceptance
Special order products are not returnable. Special order items are clearly marked in the item description of the product and the return policy is clearly stated at the bottom of the invoice. The products we carry are of very high quality and we only recommend a 5% allowance for waste/cuts on your order. If you figure over 5% allowance, you will have material left. Please make sure your measurements are correct and cut/ waste allowance is 5% or less.
Special order products
We require a 50% deposit on all special order items, at the time of order, and the remaining balance upon deliver or 30 days after Boardwalk receives the order from our vendor, whichever comes first. We will hold any special order in our warehouse, paid in full, for up to 90 days from the date of order.
Stock products are available for immediate pickup or delivery and we require payment in full at the time of order.
Installation tool rentals are strictly reserved for Boardwalk Hardwood Floors customers only. We offer tool rentals at reasonable rates as a convenience to our hardwood purchasing customers. If you purchase flooring from another source, we will not rent you tools. Rental charges are for time out, not time used. Any damage to equipment will be the sole responsibility of the renter.
Sander rentals are available to all customers. A deposit of an open check or credit card is required for all sander rentals. We will send out a box of sandpaper with the sander that will cover approximately 800 sq. ft., customers will only be charged for the sandpaper used from this box.
Boardwalk Hardwood Floors will stain and finish trim purchased from our company related to the purchase of your flooring order from us. We provide this service at no charge as a courtesy to our hardwood purchasing customers. If you purchase flooring from another source, we will not stain and finish trim even if the trim is purchased from our company.
Material Pickup / Will Call
We ask all customers to call ahead prior to picking up your order. This will give our warehouse personnel plenty of time to get you order pulled and minimize your wait.
Boardwalk Hardwood Floors offers local delivery for purchases at a rate of $75.00. Local delivery includes bringing the material into your home. If your delivery is outside our local delivery area, we will deliver your material at a rate determined by the store manager.